NZACA INsite Excellence In Care Awards 2011
Excellence In Care - November 2011
New Zealand Aged Care Association
See this years winner of the QPS Benchmarking Innovative Delivery Award from the NZACA Confrence.
This article appears in the November 2011 issue of Excellence In Care.
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The Staffing Conundrum: Matching care staff time to resident needs
aca Aged Care Australia - Spring 2011
Aged Care Association Australia
As a background to the central issue of whether decisions on staffing hours are related to meeting the assessed needs of residents or not, we need to understand the workforce engaged in aged care.
Through measuring, monitoring and responding to changes in resident care needs and care hours provided residential aged care facilities can gain efficiencies, or provide safer care.
Authors:
Professor Tracey McDonald, RSL LifeCare Chair of Ageing, Australian Catholic UniversitySilvia Holcroft, Director, QPS Benchmarking
Acknowledgements:
Dr Doug Shaw, Statistical ConsultantAdam Holcroft, General Manager, QPS Benchmarking
This article appeared in the Spring 2011 issue of aca Aged Care Australia
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Benchmarking Begins In New Zealand Hospices
The Review - December 2010
Many hospices have been able to plan with greater ease this year, thanks to the introduction of a pilot programme, developed by Hospice New Zealand and Australian company QPS Benchmarking.
Hospices are already making improvements based on the results.
This article appeared in the December 2010 issue of The Review.
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What Do Web 2.0 And Social Media Mean To Aged Care
IT:informer - October 2009
IT:informer Australia's #1 aged care technology resource
Not only can we connect and communicate easily with the community, but we also now very open to any type of feedback, including criticism.
It is important to research and understand which toll will best help you achieve your goals and objectives.
This article appeared in the October 2009 issue of IT:informer.
To read the full article, please click on the title.
ACFI - The Current Impact
aged care Australia - Spring 2009
Aged Care Association Australia
ACFI would generate a wealth of data and information that would better inform our Government and industry about our clients. This information would improve considerably the ability to plan future services and ensure the most appropriate care and support is given to our clients.
This article appeared in the Spring 2009 issue of the aged care Australia.
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ACAA-NSW Congress 2009
Chronicle - June 2009
Aged Care Association Australia - NSW
Silvia Holcroft was one of the many guest speakers involved with the ACAA - NSW Congress 2009. Her presentation of "Developing Quality Indicators" was part of the diverse range of industry topics covered at the conference.
This article appeared in the June 2009 issue of the Aged Care Association Australia - NSW Chronicle.
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Adam Holcroft QPS Benchmarking - General Manager
IT:informer - April 2009
IT:informer Australia's #1 aged care technology resource
`We are not a software company,' says QPS General Manager Adam Holcroft. `We are a benchmarking and quality improvement company. We provide a framework for quality improvement which includes benchmarking and measuring performance in the health care sectors.'
This article appeared in the April 2009 issue of IT:informer.
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Industry-Wide Improvements Can Be Driven By Benchmarking
ACS UPDATE December 2006 / January 2007
Aged & Community Services Association of NSW & ACT Inc
While internal monitoring of performance is essential to good management, gains across the industry on any indicator of quality performance can be best appreciated through the processes of benchmarking.
This article appeared in the December 2006 / January issue of the acs update.
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Medication Management - St Joseph's Village, NSW
The Standard - Newsletter for aged care home staff, managers, residents and their families - December 2006
Aged Care Standards and Accreditation Agency
St Joseph's Village in Auburn NSW, has received a Better Practice in Aged Care Award for its medication management program.
This article appeared in the December 2006 issue of The Standard.
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Maryknoll Hostel, NSW - Drama Therapy Program
Aged Care Standards and Accreditation Agency - 2006
Maryknoll Hostel, a Catholic Care of the Aged Hostel in Port Macquarie has achieved three Better Practice Awards in pastoral care, drama group therapy and multi-sensory therapy programs.
This article is located on the Aged Care Standards and Accreditation Agency website.
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Medication Management At Emmy Monash Home For The Aged
Aged Care Australia - March 2005
Aged Care Association Australia
Many facilities within the QPS Benchmarking Network have enquired about how to approach the problems associated with the process of issuing medication. Facilities might benefit from the experience of Emmy Monash in Melbourne.
This article appeared in the March 2005 issue of Aged Care Australia.
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The Cost of Absenteeism and What To Do To Minimise It
Aged Care Australia - March 2005
Aged Care Association Australia
Absenteeism is an area of business that has been neglected for far too long. While most organisations profess that their employees are their most valuable resource, very few can tell you the impact of absenteeism or what they should be doing to minimise it.
This article appeared in the March 2005 issue of Aged Care Australia.
To read the full article, please click on the title.