Worried about meeting NDIS quality standards and delivering great outcomes? You shouldn’t be.

NDIS providers need a robust quality management system to meet the NDIS Practice Standards and provide high quality supports to participants. At QPS Benchmarking, we leverage decades of experience in healthcare and human services benchmarking to make this easy. We cover all the standards and outcomes required to maintain compliance under the NDIS Quality and Safeguards Commission. Our team’s expertise ensures you can confidently navigate audits and focus on what matters most, delivering exceptional care to your participants.

Our flexible, easy to use NDIS benchmarking program is designed for disability service providers of all sizes. It offers tailored reports, interactive dashboards, comprehensive data analytics, and support systems built around your needs. Best of all, you can access all your reports, client tools, and scorecards online 24/7. Why do all the hard work yourself when you can partner with QPS Benchmarking’s experts and industry leading platform?

Streamlined compliance and continuous improvement

“The NDIS Practice Standards create an important benchmark for providers to assess their performance, and to demonstrate how they provide high quality and safe supports and services to NDIS participants.”
NDIS Quality and Safeguards Commission

Every registered NDIS provider must undergo regular quality audits to prove they meet the NDIS Practice Standards. QPS Benchmarking simplifies this process. Our performance indicator model includes a comprehensive set of researched and tested KPIs and audit tools to ensure your service adheres to all relevant standards and NDIS compliance requirements. We align our tools with the official quality indicators and outcomes that auditors look for, so you’ll always be prepared for accreditation reviews and compliance checks.

Using QPS, you gain a complete Quality Management Framework tailored to the disability sector. This includes our advanced reporting systems, digital auditing and CQI (Continuous Quality Improvement) platform, and a library of best-practice audits covering areas like service delivery, safety, client satisfaction, and more. Our state of the art digital reporting system highlights areas of risk or under-performance and turns your data into actionable insights. Corporate and site managers can easily monitor live results, track improvements, and ensure nothing “falls through the cracks” in providing safe, quality services.

Gain insights through data and benchmarking

Benchmarking with QPS helps you collect and understand key performance data for quality improvement and business efficiency. With our intuitive tools, you can quickly see how your service is performing relative to others in a national benchmarking network. Identifying trends, engaging your team, pinpointing areas for improvement, and finding cost efficiencies has never been simpler. Our easy-to-read graphical and numerical reports compare your results to industry benchmarks (including averages, best-in-class and minimums), giving you context for your performance. The data is always current, accurate, and reliable. It’s data you can trust to drive decisions.

By leveraging QPS’s technology, expertise, and group benchmarking strength, your organisation will be on the path to information based decision making. The insights you gain will help you improve client outcomes and operational processes continuously. Many providers use our reports to achieve tangible results; for example, reducing incidents and improving client satisfaction by comparing with peers and adopting best practices.

Build a culture of quality and success

Compliance and service excellence are an ongoing journey, not a one off event. The QPS NDIS Benchmarking Service enables you to foster a culture of continuous improvement that benefits both your clients and your staff. With our platform, you can continually assess and improve the level of service quality, ensuring your organisation stays up-to-date and satisfies all standards and requirements year after year. We help you move beyond tick box compliance to truly embedding quality in everything you do.

When you join QPS, you’re not just getting software, you’re getting a team dedicated to your success. Each NDIS client is paired with a personal consultant from QPS, providing expert guidance in benchmarking, compliance, and quality improvement. Our consultants and support staff are always available to assist with interpreting data, preparing for audits, or training your team on the platform. We also have an in house IT development team that works closely with our clients, ensuring our digital tools remain cutting edge and tailored to your needs. From seamless data integration with your existing systems to two layers of data scrubbing for accuracy (one algorithmic and one by our trained staff), we take care of the technical heavy lifting so you can focus on care.

The QPS NDIS Service is the premier benchmarking solution for NDIS providers, backed by a level of industry expertise and support that only the QPS team can offer.

Features

Risk Based Reporting Systems – Identify risks and track key metrics with risk-adjusted reports and early warning indicators.
Digital Auditing System – Conduct audits on a tablet with real-time results; instantly spot non-compliance and assign corrective actions.
Education and Training – Empower your staff with training modules and resources to interpret data and improve care practices.
Manage Your Services – Oversee multiple service outlets or programs with a unified dashboard for governance and performance monitoring.
Tests and Surveys – Utilize evidence-based surveys (including client satisfaction and staff feedback) to gather insights where online data isn’t available.
Data Cleansing – Ensure data quality with QPS’s automated and manual data validation processes, giving you confidence in your reports.
Personal Consultants – Get one-on-one support from our experienced consultants who understand the NDIS sector and your unique needs.
Continuing Education and Training – Stay current with ongoing learning opportunities and updates, so your team is always ready for new standards or improvements.

Book a webinar

Want to know more? Register for a free webinar now to see how QPS can elevate your NDIS services.
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