Are you offering the best possible service?
Know the answer with QPS Benchmarking
Anyone receiving a service is entitled to the best possible service, particularly for those in our community who are vulnerable, such as the frail, aged or people with a disability. The service they receive should be of the highest possible quality. With the help of QPS Benchmarking and the QPS Support at Home program, you can ensure that you are identifying care needs and delivering the highest quality service possible to everyone.
Quality Reporting for Level 1 & 2, Level 3 & 4, CHSP & CHSP-RESPITE
"In meeting these Standards, the...Provider will have systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines relevant to care provision. The organisation will demonstrate continuous quality improvement and ensure that staff have appropriate training, knowledge and skills to perform their roles effectively."- The Standards for Level 3 & 4, Department of Health and Ageing.
The QPS Support at Home Benchmarking Program supplies Support at Home providers with quality reporting for Level 1 & 2, Level 3 & 4, CHSP & CHSP-RESPITE, as well as a comprehensive quality improvement program and follow-up reports. A key component of the Support at Home Benchmarking Program is a comprehensive quality improvement program that includes a set of researched and tested indicators designed to measure performance across Support at Home Standards. The underlying principle for data collection is based on efficiency; this means one tool will provide the results for many indicators, decreasing the workload and effort required to demonstrate outcomes.
Streamline your reporting
Updated and compliant with the new Support at Home Common Standards, the QPS Support at Home benchmarking program is ready to help guide your organisation through the new changes to reporting. All clients of the QPS Support at Home benchmarking program are provided with the complete package of data collection tools and performance indicators required for Support at Home Quality Reporting. Further options are also available for those clients who would like to understand and measure performance in other critical areas, such as human resources, safety, financial, and key management processes.
Continuous Improvement
Introducing a quality system includes more than developing policies and procedures. It includes having a way to check that you are achieving or doing what you set out to do. With the QPS Support at Home, you are able to continually assess the level of service and quality. This will ensure that your facility remains up-to-date and satisfies all standards and requirements year after year. With the expert knowledge and ongoing support from the QPS team, you can rely on the QPS Support at Home benchmarking program for the results you need.
The QPS Support at Home Service is the premier benchmarking service for Support at Home organisations, backed by a level of industry expertise only the QPS team can offer.