Tests and Surveys
What are your clients trying to tell you?
Surveys are an invaluable tool that allow you to gain the information you need to improve your facility's performance and develop new strategies. Without the honest feedback a survey provides, how can you be sure you're addressing the right areas?
QPS Benchmarking can provide reassurance with our specially designed series of surveys that cover a variety of respondents, including clients, staff, and relatives. Each survey allows for a comprehensive ranking of the services provided, as well as designated areas for comments and feedback. Score breakdowns and comments are recorded section by section, question by question, and are produced in PDF form and emailed to you.
Do you need more time to manage?
At QPS we know that managers and quality managers are short on time and high on stress. If processing survey forms and competency tests are taking too much of your valuable time, why not send them in to QPS for processing?Let our specially trained staff process your results, prepare scorecards that automatically summarise and graph your outcomes, and reproduce comments in a clear, high quality integrated report.All of this for a minimal fee.
Secure and Confidential Data Storage and Destruction
QPS ensures that any information received is dealt with the utmost confidentiality and privacy. All competency tests and satisfaction surveys are handled with the privacy of the respondent in mind. After the surveys have been processed, QPS also provide secure document shredding and destruction services for your ease of mind.